Plex Coffee Scales Operations Using ChatGPT Business for Training and Automation.
Executive Summary
Growing café chain Plex Coffee implemented ChatGPT Business to overcome operational challenges related to scaling, specifically fragmented knowledge sharing and inconsistent employee training. By connecting ChatGPT to their Notion knowledge base and creating a custom GPT from their employee handbook, the company streamlined information access and onboarding. This has significantly reduced internal support questions and cut training time from weeks to days, freeing up staff to focus on customer engagement.
Key Takeaways
* Centralized Knowledge: Integrated ChatGPT with their Notion database, allowing staff to ask questions in natural language via an in-store iPad and reducing internal support messages by over 50%.
* Automated Onboarding: Transformed a 25-page employee handbook into a custom GPT, creating an interactive and engaging training tool that has reduced onboarding time from weeks to days.
* Operational Intelligence: Uses ChatGPT's research tools to evaluate new café locations, estimate revenue potential, and analyze sales data to understand demand patterns.
* Supply Chain Automation: Experimenting with AI agents to automate the process of placing supply orders with various vendors, each with different systems.
Strategic Importance
This case study demonstrates the practical application of ChatGPT Business for a traditional brick-and-mortar SMB, showcasing its value in improving operational efficiency, standardizing processes, and enabling scalable growth while preserving company culture.