OpenAI Launches "Company Knowledge" to Connect ChatGPT to Internal Business Data
Executive Summary
OpenAI has launched "Company Knowledge," a new feature for its ChatGPT Business, Enterprise, and Edu customers. The feature connects ChatGPT to a company's internal applications, such as Slack, Google Drive, and GitHub, to provide context-aware, business-specific answers. Powered by a specialized version of GPT-5, it can synthesize information from multiple sources and provides citations, enabling users to get comprehensive insights for tasks like report generation and strategic planning while respecting existing data permissions.
Key Takeaways
* Multi-Source Integration: Connects to internal business apps (e.g., Slack, SharePoint, Google Drive, GitHub) to ground answers in company-specific data.
* Cited Responses: Every response includes clear citations linking back to the specific source documents, messages, or files used.
* Advanced Synthesis: Powered by a version of GPT-5, it can look across multiple sources to resolve conflicting details, summarize complex discussions, and handle time-based queries.
* Enterprise-Grade Security: The feature respects existing app permissions, and administrators have granular control over access. All data is encrypted, and OpenAI does not train on this data by default.
* Availability: Available immediately for all users on ChatGPT Business, Enterprise, and Edu plans.
* Current Limitations: When active, "Company Knowledge" cannot search the web or generate images and charts. This functionality must be used separately within the same conversation.
Strategic Importance
This feature significantly enhances the value of OpenAI's paid business tiers, positioning ChatGPT as a central, intelligent hub for internal company knowledge. It's a direct move to compete with other enterprise-focused AI assistants by embedding more deeply into corporate workflows.